Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with SGNS. We are committed to providing reliable shipping and keeping you informed throughout the fulfillment process.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are not processed, shipped, or delivered on weekends or Canadian public holidays.

  • During periods of high order volume, promotions, or holidays, processing times may be extended.

Shipping Times

Estimated delivery times are:

  • Canada: 5–15 business days

  • United States: 7–20 business days

  • International: 10–30 business days

These delivery estimates are not guaranteed and may vary depending on product availability, shipping carrier performance, customs clearance, weather conditions, and other factors beyond our control.

Multiple Shipments

As we work with multiple suppliers and fulfillment partners, items within the same order may be shipped separately and arrive on different dates. You will receive tracking information when available.

Shipping Costs

Shipping charges are calculated during checkout unless a promotion offering free shipping is available.

Any applicable customs duties, taxes, import fees, or brokerage charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Order Tracking

Tracking information will be provided by email once available. Please allow up to 72 hours after shipment for tracking information to become active.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, SGNS is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections or border clearance

  • Severe weather

  • Natural disasters

  • Public holidays

  • Supply chain disruptions

  • Incorrect shipping information provided by the customer

  • Other events beyond our reasonable control

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, please contact us immediately. Once an order has been shipped, we may not be able to modify the shipping address.

Additional shipping charges resulting from incorrect addresses may be the customer's responsibility.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier and our fulfillment partners to investigate and determine an appropriate resolution, which may include a replacement or refund where applicable.

Delivery Confirmation

Orders marked as delivered by the shipping carrier are considered fulfilled. If you believe your package was delivered incorrectly, please contact the shipping carrier first and then notify SGNS so we can assist where possible.

Shipping Restrictions

Some products may not be available for shipment to certain countries, provinces, territories, or regions due to legal, carrier, or supplier restrictions.

SGNS reserves the right to cancel or refuse orders that cannot be shipped to the requested destination. Any payment received for such orders will be refunded.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on https://sgns.ca.