Return & Refund Policy

Last Updated: August 21, 2026

Thank you for shopping with SGNS Canada INC (SGNS.ca). Please review this Return & Refund Policy carefully before requesting a return.

Return Period

Eligible products may be returned within 14 days after delivery, subject to the conditions below.

A return request must be submitted within the applicable return period. Items sent back without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, the product must generally be:

• unused, unworn, and in the same condition in which it was received;

• complete with its original packaging, accessories, manuals, tags, and components where applicable; and

• accompanied by proof of purchase or order information.

SGNS Canada reserves the right to refuse a return where the product shows signs of misuse, damage caused after delivery, missing parts, excessive wear, alteration, or other conditions that make the item unsuitable for resale.

Return Shipping

For ordinary returns, including change-of-mind, incorrect size selection, preference changes, or other non-defective returns, the customer is responsible for the cost of return shipping.

Do not send a product back until SGNS Canada has provided return instructions and confirmed where the product must be returned.

Because SGNS Canada works with multiple suppliers and fulfillment locations, the correct return address may vary by product and order.

Restocking Fee

Approved ordinary returns may be subject to a 10% restocking fee.

The restocking fee may be deducted from the refund amount where applicable.

The restocking fee does not apply where prohibited by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, or incorrect, please contact SGNS Canada within 24 hours of delivery.

To help us investigate the issue, you may be required to provide:

• clear photographs of the product;

• photographs of the packaging;

• photographs of the shipping label; and

• a description of the problem.

Please keep the product and all original packaging until the claim has been reviewed.

Where a claim is approved, SGNS Canada will determine the appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, legal, or product-specific reasons.

Examples may include:

• opened or used personal-care or hygiene products;

• perishable goods;

• customized or personalized products;

• hazardous materials;

• flammable liquids or gases;

• products that cannot be resold for health or safety reasons;

• gift cards; and

• other products identified as final sale or non-returnable at the time of purchase.

Please contact SGNS Canada Inc if you are unsure whether a particular product is eligible for return.

Sale and Promotional Items

Sale, clearance, promotional, or discounted products may have different return eligibility where clearly disclosed before purchase.

Applicable consumer-protection rights remain unaffected.

Exchanges

Where an exchange is available, SGNS Canada Inc may instruct the customer to return the original product and place a separate order for the replacement item.

Exchange availability depends on inventory and product eligibility.

Refunds

Once an authorized return is received, it will be inspected.

If the return is approved, the eligible refund will be issued to the original payment method, less any applicable return shipping charges, restocking fee, or other permitted deductions.

Original shipping charges are generally non-refundable unless required by applicable law or SGNS Canada determines that the shipment issue resulted from an error on our part.

Please allow reasonable processing time after the returned item has been received and inspected. Financial institutions may require additional time to post the refund to the customer's account.

Order Cancellations

Customers should contact SGNS Canada Inc as soon as possible if they wish to cancel an order.

Cancellation may be possible within 24 hours of placing the order, provided the order has not already entered processing, fulfillment, or shipment.

Once fulfillment or shipment has begun, cancellation may no longer be possible and the order may instead be subject to the applicable return process.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable Canadian consumer-protection laws.

Contact Us

To request a return or ask a question about this policy, please contact:

SGNS Canada Inc
Email: sgnscanada@gmail.com
Website: SGNS.ca

Please include your order number and a brief explanation of your request so we can assist you efficiently.

SGNS Canada reserves the right to update this Return & Refund Policy when necessary. Changes will be posted on this page with an updated revision date.